Store Policy

Welcome to Plants. We want you to know that we strive to provide you with the best shopping experience and have set forth the following policies to ensure your satisfaction. By placing an order on our website, you agree to comply with these policies.

Product Availability: All products displayed on our website are subject to availability. If an item becomes out of stock after you place your order, we will let you know as soon as possible and offer alternatives or a refund.

Pricing and Payments: We endeavour to provide accurate pricing information, but errors may occur. If we find an error in the price of an item you ordered, we'll reach out to you and give you the option to proceed with the corrected price or cancel your order. We accept secure online payments through various methods, and all transactions are encrypted for your safety.

Shipping and Delivery: We offer reliable shipping services to deliver your orders promptly. Please look at our Shipping Policy for detailed information on shipping methods, delivery times, and associated charges.

Returns and Exchanges: We want you completely satisfied with your purchase. If, for any reason, you receive a faulty product that was either damaged during shipping, is expired or is within 3 months to expiry, we would happy to replace your order at no extra cost. However we offer no returns once an order is placed i.e. if you simply changed your mind after placing the order we would not be able to process a return.

If you have any questions or need further assistance regarding exchanges, please get in touch with our customer support team at We are here to help you.